When will my order be shipped out?

Please allow 2 business days of processing and production time for your order to ship out. The tracking number will be sent to the email address where you registered your account. General goods take 1-2 weeks and 2-3 weeks for toy guns.Usually our products are shipped free of charge, but there are some countries that cannot be shipped through normal logistics, so a shipping fee may be charged.

How can I track my order?

A tracking number will be provided to you in your Shipping Confirmation email. You may use the number and track your order at https://theluckylk.com/pages/track-order or https://www.17track.net/en.

What is the entire logistics process?

1. From our warehouse to the distribution center
2. Code scanning and distribution by the staff of the distribution center
3. Customs clearance
4. Go to the airport and wait for air transportation
5. Air transportation to the your country
6. Customs Clearance
7. Local courier companies delivers to you (For example, the United States is USPS)

The whole process takes 10-20 days

USPS Logistics for USA:

Your shipment will be departed China via our upgraded logistics network. Due to system integration protocols with our new carrier partners, real-time tracking updates will remain unavailable during the initial transit phase.

Key delivery timeline:
🔹 Phase 1 - International Transit
Tracking status will activate within 12 business days of tracking number issuance, indicating successful USPS handover at Los Angeles Gateway (LAX).

🔹 Phase 2 - Final Delivery
USPS will complete delivery within 3-5 business days post-customs clearance.

Proactive Monitoring:
Our logistics team will:
✓ Conduct daily system sync checks
✓ Initiate priority inquiry if status doesn't update by Day 14
✓ Email you immediately upon USPS scan confirmation

While we understand this may cause initial concern, please rest assured this operational upgrade ultimately enables:
• 17% faster China-US transit times
• Enhanced customs clearance efficiency
• Reduced parcel inspection rates

Should you require urgent assistance, contact our dedicated support team:
📧 lkcj@theluckylk.com

Express shipping

Express shipping will take extra charge,please contact us before order if you need.We will modify the cost depends on the products and your location.

How do l know that my order has been successfully submitted?

You will receive an email confirmation containing the Order Number and details of your purchase.

I would like to change my items ordered. What should I do?

Amending your order is allowed on or before 11:00pm (PDT.-7 GMT) on the same day from the order being placed.You may contact us via lkcj@theluckylk.com  to request for change

How can I track my order?

A tracking number will be provided to you in your Shipping Confirmation email. You may use the number and track your order at  https://theluckylk.com/pages/track-order or www.17track.net.

ls ordering online secure?

Yes. We take the utmost care with the information that you provide us when placing an order through our online store (or through any other means). The server that hosts our store encrypts the transmission of all credit card and personal customer information using the Internet-standard SSL (Secure Sockets Layer) protocol.

Is it safe to use my credit card on your website?

To ensure a safe payment procedure, our website uses credit card processor for a reliable and secure internet payment gateway, keeping all data encrypted with AES-256